Shipping Policy
VAPESUTRA is aware of the FDA’s Youth E-Cigarette Prevention Campaign, The Real Cost, to protect America’s youth from electronic cigarettes. VAPESUTRA is aligned with the FDA’s efforts to protect America’s adolescents and believes it to be an essential industry priority. It is for this reason VAPESUTRA takes youth prevention very seriously and has put into action several preventative measures including an age verification technology service to review all submitted information for purchases on the VAPESUTRA website in order to restrict anyone under 21 years of age from attempting to complete a transaction that would end in obtaining VAPESUTRA products.
According to California state law, no one under the age of 21 is capable of purchasing electronic cigarette products. Due to this, prior to making a purchase, all customers are required to submit their full legal name, date of birth and their permanent resident address as stated on their government issued identification.
All information that is submitted will be substantiated through government records and will also be inspected by VAPESUTRA Customer Service to ensure authenticity. Anyone found to have submitted false information will be refused service and their account will be permanently terminated.
In addition, VAPESUTRA always demonstrates responsible marketing techniques that does not specifically appeal to or engage youths on all of our advertising, social media and product labeling. VAPESUTRA actively follows all FDA compliance regulations in regards to packaging and labeling. This includes nicotine addictiveness warning statements on labeling, packaging and advertisements that are placed in a visible location.
Arkansas – online sales ban
Tobacco permits issued to Arkansas businesses only allow face-to-face transactions, so online sales are prohibited
California – flavor ban on in-store sales
California now bans the in-store sale of vaping products in flavors other than tobacco—with or without nicotine. The statewide law does not ban online sales, but some localities have stricter laws.
California voters approved the ban on Nov. 8, 2022. It is being challenged in court, but on Dec. 12, the U.S. Supreme Court refused to grant an injunction that would have halted the new law while the lawsuit against the state is settled
Georgia – online sales ban
Georgia allows only face-to-face retail transactions of vaping products, so online sales are prohibited
Hawaii – online sales ban from out of state
Beginning July 1, 2023, Hawaii will ban sales of vaping products shipped from outside the state, except to licensed retailers
Maine – online sales ban
Maine bans online sales, except between licensed businesses
Massachusetts – flavor ban
The first statewide flavor ban was passed in late 2019 by Massachusetts. It includes all tobacco products, and prohibits sales of all vape flavors except tobacco
New Jersey – flavor ban
New Jersey’s ban covers all flavors except tobacco. Legislators decided not to ban menthol cigarettes after realizing how much tax revenue the state would lose. The governor signed the flavor ban and an increased tax on vaping products, but vetoed the attached 20 mg/mL nicotine-strength limit
New York – flavor ban + online sales ban
The New York flavor ban, which covers all flavors except tobacco, was passed in April 2020. The state also adopted an online sales ban (of all vaping products) at the same time
Oregon – online sales ban
Oregon bans online sales, except between licensed businesses
Rhode Island – flavor ban
In March 2020, then-governor Gina Raimondo bypassed the state legislature and used the Department of Health to create a permanent ban on all vape flavors except tobacco
South Dakota – online sales ban
Shipping of all tobacco products (including vapes) is prohibited in South Dakota
Utah – online sales ban
Utah bans online sales, except between licensed businesses
Vermont – online sales ban
Vermont bans online sales, except between licensed businesses
Major cities with flavor bans include Chicago, IL; Los Angeles (takes effect in 2023), San Diego, Sacramento, Oakland and San Jose, CA; and Boulder, CO. Hundreds of smaller cities and counties—mostly in California—have flavor bans, as do some larger cities whose bans have since been superseded by state bans (like New York City and Newark, NJ)
Complete bans on vaping product sales have been adopted by San Francisco and some smaller California cities.
Any orders containing flavored e-liquids with shipping addresses to the above locations will be removed and refunded from the order and/or the entire order will be subject to cancellation and full refund. Any other items will be processed and shipped normally. This information is subject to change at any time, we will try our best to update this as regularly as possible.
Age Verification FAQ
Will I be subject to legal ramifications if I submit a fake ID, driver’s license or any government issued ID submitted for age verification that is not related to myself or the order?
Committing any type of fraud knowingly is a crime that is considered to be a misdemeanor or a felony, depending on the severity of the offence and the state in which you reside. If it is found that you have willingly submitted any identification that does not pertain to you in order to purchase any VAPESUTRA products as a person under 21 or for any person under 21, we will cancel your order and reserve the right to pursue legal action, if necessary.